Returns & Refunds FAQ — Online Orders

Returns & Refunds FAQ — Online Orders

Please note: This FAQ applies to online orders only. For in-store purchases, please see our [In-Store Return Policy].

How long do I have to return an item? You have 14 days from the date your order is delivered to request a return.

What condition does my item need to be in? Items must be unworn, unused, free of makeup, perfume, and smoke odor, with tags attached, and in their original packaging. Your receipt or proof of purchase is also required.

How do I start a return? Email us at returns@theroyalpeacockboutique.com within 14 days of delivery. We'll review your request and, if approved, send you a return shipping label and instructions. Please note that the cost of the return shipping label will be deducted from your refund. Please don't ship anything back before hearing from us — items returned without prior approval won't be accepted.

Can I return a sale item? Unfortunately, no. Sale items, gift cards, custom/personalized orders, and personal care or beauty products are all final sale.

What if my item arrived damaged or incorrect? Please inspect your order right away and contact us immediately at returns@theroyalpeacockboutique.com. We'll take care of it.

How do exchanges work? Return your original item first. Once your return is accepted, place a new order for the item you'd like. This is the fastest way to get what you want.

When will I receive my refund? Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. Your bank may take additional time to post the credit.

I was approved for a refund but haven't received it after 15 business days — what do I do? Contact us at returns@theroyalpeacockboutique.com and we'll look into it right away.